If you experience noise or static when you are on the phone, this could be caused by your:
- Cordless phone or another household device
- High-Speed internet and its filters (not applicable with FibreOP)
- Phone set
- Phone jack
To fix your noise or static issue:
Check your cordless phones and other household devices
Some cordless phones operate on the 2 GHz frequency range. If the base or handset of your cordless phone is close to a microwave oven, wireless router, or baby monitor that also operates on the 2 GHz range there can be interference to the cordless phone signal.
To reduce the phone static:
- Move the phone handset and / or base away from any of these devices.
- If this does not help:
- If possible, change the frequency on your cordless phone to something other than 2 GHz.
- Check your phone’s user manual for tips about static reduction.
Check your High-Speed internet filters
If you have High-Speed Internet, you need to have filters installed on all your phone jacks. Filters are small matchbox size devices attached to the phone jack that are used to filter out static interference. Check your phone jacks to make sure that they have the filters.
Check for phone set issue
Try another phone in the same jack. If you experience less noise or static with a different phone:
- If your phone is rented from Bell Aliant, you can contact us to arrange for home delivery of a new telephone set.
- If purchased from Bell Aliant If it is is still under warranty (1 year) you can contact us to arrange for home delivery of a new set.
- If beyond the one year date of purchase, correspond directly with the manufacturer of the telephone set.
- If your phone was not purchased from Bell Aliant, correspond directly with the manufacturer of your telephone set for repair
Check for a phone jack issue
Plug your phone into a different phone jack to see if the noise or static is still present.
If th issue is with the phone jack, then the problem may be with the wiring inside your home. Bell Aliant is responsible for providing service and dial tone to your Telephone Protector, a small grey or black box located either on the outside of your home or inside your home near your electrical panel. This is considered the demarcation point or virtual demarcation point, beyond which all wiring and equipment in the home is the responsibility of the home owner.
If you have a problem with your inside wiring:
- Contact us to report your trouble and request a repair. We will dispatch a technician to repair your inside wiring. Please be advised that a minimum visit charge for labour and materials apply as Bell Aliant is not responsible for your inside wiring and jacks.
- Alternativley, you can call a qualified electrician, in your Yellow Pages Directory.