Services with accessibility in mind.

Call 1-800-694-9313 (9:00 a.m. until 5:00 p.m.) to talk to a representative about:

  • Special telecommunication equipment that you need
  • Long-distance and calling-card discounts for teletype (TTY) users
  • Directory assistance exemptions

IP-Relay

Chat-enabled conversation relay for people with a hearing or speech limitation

  • Use chat on your computer to get specially trained operators to:
    • call on your behalf
    • relay a conversation between you and the person called
  • Access the service 24/7
  • Use IP-Relay for FREE within Canada and U.S.
  • If you call long distance, the usual charges apply unless you register for our discount for people with hearing or speech limitation

To register for IP Relay

  • Call 1-800-694-9313 for Voice
  • Call 1-800-694-9313 for TTY

Need help with IP Relay?

  • Call 1-800-694-9313 for Voice
  • Call 711 for TTY/TDD (Text Telephone//Telecommunication Device for the Deaf)

Want to talk to a friend with a hearing or speech limitation?

  • Call 1-877-855-7851

Teletype-Relay

Teletype conversation relay for people with a hearing or speech limitation

  • Use your teletypewriter to get specially trained operators to:
    • call on your behalf
    • relay a conversation between you and the person called
  • Access the service 24/7
  • Use Teletype-Relay for FREE within Canada and U.S.
  • If you call long distance, the usual charges apply unless you register for our discount for people with hearing or speech limitation

Need help with Relay?

  • Call 1-800-694-9313 for Voice
  • Call 711 for TTY/TDD (Text Telephone//Telecommunication Device for the Deaf)

Want to talk to a friend with a hearing or speech limitation?

  • Call 1-800-855-0511 for Voice to TTY
  • Call 711 for TTY or telephone

Long distance discount

For people with a hearing or speech limitation that use a keyboard to converse on calls

  • Apply for a 100% discount on within-Canada long distance calls that are placed from your home-phone line
  • Qualify by sending us a letter of recommendation from a physician or representative advocacy group

Call 1-800-694-9313 to apply.

Directory assistance discount

For people with a hearing, speech, visual or motion limitation.

  • Get 100 free directory assistance calls from your home-phone line each month
  • Qualify by sending us a letter of recommendation from a physician or representative advocacy group.

Call 1-800-694-9313 to apply.

Operator-assisted calls

Unable to place a direct-dialed long-distance call because of a disability?

  • Tell the operator when you dial '0' to get free directory assistance

Other accessible services

FibreOP TV

  • An extra audio stream for described video (when provided with the program)
  • Closed captioning for people with a hearing loss
  • Programming from Accessible Media Inc (AMItv):
    • Digital Channel: 65
    • Broadcasts popular TV programs from conventional and specialty TV services in open format for people who have vision or hearing loss
  • A TV remote control that has a raised #5 button to help people who are visually impaired choose channels
  • Free service calls for customers requiring accessible services

Billing

  • In alternate formats (e.g. large print and Braille) on request