Accessibilty services
Services with accessibility in mind.
Call 1-800-694-9313 (9:00 a.m. until 5:00 p.m.) to talk to a representative about:
- Special telecommunication equipment that you need
- Long-distance and calling-card discounts for teletype (TTY) users
- Directory assistance exemptions
$0.00
Included with your service
IP-Relay
Chat-enabled conversation relay for people with a hearing or speech limitation
- Use chat on your computer to get specially trained operators to:
- call on your behalf
- relay a conversation between you and the person called
- Access the service 24/7
- Use IP-Relay for FREE within Canada and U.S.
- If you call long distance, the usual charges apply unless you register for our discount for people with hearing or speech limitation
To register for IP Relay
- Call 1-800-694-9313 for Voice
- Call 1-800-694-9313 for TTY
Need help with IP Relay?
- Call 1-800-694-9313 for Voice
- Call 711 for TTY/TDD (Text Telephone//Telecommunication Device for the Deaf)
Want to talk to a friend with a hearing or speech limitation?
- Call 1-877-855-7851
Teletype-Relay
Teletype conversation relay for people with a hearing or speech limitation
- Use your teletypewriter to get specially trained operators to:
- call on your behalf
- relay a conversation between you and the person called
- Access the service 24/7
- Use Teletype-Relay for FREE within Canada and U.S.
- If you call long distance, the usual charges apply unless you register for our discount for people with hearing or speech limitation
Need help with Relay?
- Call 1-800-694-9313 for Voice
- Call 711 for TTY/TDD (Text Telephone//Telecommunication Device for the Deaf)
Want to talk to a friend with a hearing or speech limitation?
- Call 1-800-855-0511 for Voice to TTY
- Call 711 for TTY or telephone
Long distance discount
For people with a hearing or speech limitation that use a keyboard to converse on calls
- Apply for a 100% discount on within-Canada long distance calls that are placed from your home-phone line
- Qualify by sending us a letter of recommendation from a physician or representative advocacy group
Call 1-800-694-9313 to apply.
Directory assistance discount
For people with a hearing, speech, visual or motion limitation.
- Get 100 free directory assistance calls from your home-phone line each month
- Qualify by sending us a letter of recommendation from a physician or representative advocacy group.
Call 1-800-694-9313 to apply.
Operator-assisted calls
Unable to place a direct-dialed long-distance call because of a disability?
- Tell the operator when you dial '0' to get free directory assistance
Other accessible services
FibreOP TV
- An extra audio stream for described video (when provided with the program)
- Closed captioning for people with a hearing loss
- Programming from Accessible Media Inc (AMItv):
- Digital Channel: 65
- Broadcasts popular TV programs from conventional and specialty TV services in open format for people who have vision or hearing loss
- A TV remote control that has a raised #5 button to help people who are visually impaired choose channels
- Free service calls for customers requiring accessible services
Billing
- In alternate formats (e.g. large print and Braille) on request